Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from HiRelief (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, which sites or search terms refer you to the Site, and how you interact with the Site. We refer to this as "Device Information."

We collect Device Information using cookies, log files, and web beacons/tags/pixels that record your navigation of the Site. HiRelief's website also uses cookies and similar tracking technologies to keep track of items in your shopping cart, including abandoned carts, so we know when to send cart reminder messages via email or SMS if you have opted in.

When you make or attempt to make a purchase through the Site, we collect your name, billing and shipping address, payment information, email address, and phone number ("Order Information"). Together, Device Information and Order Information make up "Personal Information."

How We Use Your Personal Information

We use Order Information to process orders (payment, shipping, invoices, confirmations), communicate with you, screen for risk or fraud, and, in line with your preferences, provide information or advertising about our products. We may contact you by phone or SMS to help complete an order, especially for declined or incomplete payments — this contact is strictly transactional, not promotional.

We use Device Information to help identify risk and fraud and to improve and optimize our Site.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. We use Shopify to power our store — read more at shopify.com/legal/privacy. We use Google Analytics to understand how customers use the Site, and you can opt out at tools.google.com/dlpage/gaoptout.

We may also share your information to comply with applicable laws, respond to legal requests, or protect our rights. We do not use precise location data for location-based SMS marketing, and text messaging originator opt-in data and consent is never shared with third parties.

SMS Marketing

By signing up for text notifications from HiRelief, you agree to receive automated marketing text messages about our products and services at the number you provide. Message frequency varies; consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for support.

Your Rights

If you reside in Europe, you have the right to access, correct, update, or delete the personal information we hold about you. Contact us using the details below to exercise this right.

Data Retention

When you place an order, we retain your Order Information for our records unless and until you ask us to delete it.

Minors

The Site is not intended for persons under the age of 14.

Contact Us

For questions about our privacy practices, please email us at support@myhirelief.com.